• Accessories
  • Baby and Children
  • Bathroom
  • Kitchen
  • Packaging
  • Pet
• Fabric Search
  • Industrial Fabrics
  • PVC Coated
  • Teflon Coated
  • Toile de Jouy
  • Vinyl Fabric
• Lavender Products
  • Corporate Gifts
  • Essential Oils
  • Lavender Flowers
  • Lavender Harvest
  • Lavender Sachets
  • Wedding Items

• Restaurant and Hospitality
  • Introduction
  • Request a quote
  • Restaurant
  • Hospitality

Terms of Sale

OPENING AN ACCOUNT

• The first order is usually prepaid or COD.


• You must provide us with your Federal Tax ID# for US customer and fill in a credit application. A credit application can be obtained from our site. It can be emailed to topi.sale@yahoo.ca or faxed to 604-595-2876.


• Please allow one week to process your application. If your credit is approved, we will give you net 30 days.


• Opening orders: $350.00 for the fabrics and $150.00 for the Lavender and the accessories as aprons bibs gloves.


• Any backorder under $100.00 get cancelled automatically.

ADDITIONAL TERMS AND POLICIES

• Any overdue accounts are subject to interest of 2.5% per month.


• Any account 50 days past due will be closed and we will request you to pay any outstanding invoices, and any new orders will be prepaid till credit is re-established.


• We do not accept credit cards anymore, but we do take business cheques, money orders, and wire transfers.
  For large amounts we highly recommend you wire the funds directly to our account.
  To avoid extra fees, we have both US Dollar and Canadian Dollar accounts.


• Our prices include US customs fee and it is FOB Blaine WA.


• To avoid extra customs fees, any orders under $500.00 is shipped by Canada post unless we can group your order with others orders at the same time.


• We are doing our best to keep the same price but prices can change if the Euro or USD fluctuates too much. In that situations we will contact you before we ship your order to let you know about the increase.

RETURN POLICIES DAMAGED GOODS

All merchandise returns and damaged product claims must be accepted by T.O.P.I. Imports before a credit is issued.

If you receive goods damaged by the shipping company, please notify the shipping company immediately to start a claims process with them. Please also notify the TOPI office as well, so that in the meantime, we can arrange to have replacement goods shipped to you. To help speed up the claims process, we highly recommend you take picture of the damaged goods.

For goods that were part of a large shipment (ie: container load) and that appear to have been damaged by poor packaging by the manufacturer, please email us pictures of the damages and notify us which products are damaged. Complaints for damaged goods must be filed within 7 days of receiving the shipment.