Terms of Sale
OPENING AN ACCOUNT
- You must provide us with your Federal Tax ID# and fill in a credit application. A credit application can be obtained from our site. This info can be emailed to info@topimport.ca or faxed to 604-595-2876.
- Please allow one week to process your application. If your credit is approved, we will give you net 30 days for re-payment.
- Opening orders: $300.00 for the fabrics and $150.00 for the Lavender.
ADDITIONAL TERMS AND POLICIES
- Any overdue accounts are subject to interest of 2.5% per month.
- Any account 50 days past due will be closed and we will request you to pay any outstanding invoices, and any new orders will be prepaid till credit is re-established.
- We do not accept credit cards anymore, but we do take business cheques, money orders, and wire transfers.
For large amounts we highly recommend you wire the funds directly to our account. To avoid extra fees, we have both US Dollar and Canadian Dollar accounts.
RETURN POLICIES DAMAGED GOODS
All merchandise returns and damaged product claims must be accepted by T.O.P.I. Imports before a credit is issued.
If you receive goods damaged by the shipping company, please notify the shipping company immediately to start a claims process with them. Please also notify the TOPI office as well, so that in the meantime, we can arrange to have replacement goods shipped to you. To help speed up the claims process, we highly recommend you take picture of the damaged goods.
For goods that were part of a large shipment (ie: container load) and that appear to have been damaged by poor packaging by the manufacturer, please email us pictures of the damages and notify us which products are damaged. Complaints for damaged goods must be filed within 7 days of receiving the shipment.